Returns & Refunds
30-Day Money-Back Guarantee
We stand behind the quality of our products. If you're not completely satisfied with your purchase, you may return it within 30 days of delivery for a full refund.
Return Process
- Contact Us: Email support@mervuepet.com with your order number and reason for return
- Receive Authorization: We'll send you a return authorization and instructions
- Ship Your Return: Package the product securely and ship to our returns address
- Refund Processed: Once received, we'll inspect the product and process your refund within 5-7 business days
Return Conditions
To be eligible for a return, products must be:
- Unopened and in original packaging (for hygiene and safety reasons)
- Returned within 30 days of delivery
- Accompanied by proof of purchase
Damaged or Defective Products
If your product arrives damaged or defective:
- Contact us immediately at support@mervuepet.com
- Include photos of the damage
- We'll send a replacement or full refund at no cost to you
Refund Method
Refunds will be issued to the original payment method. Please allow 5-10 business days for the refund to appear in your account.
Non-Returnable Items
Opened supplement products cannot be returned due to FDA regulations and safety standards.
Questions?
For return or refund inquiries, please contact us at support@mervuepet.com
Returns Address: Mervue Pet USA, 1501 W 31st Street Suite 152, Kansas City, MO, 64108
